PremierCare Technical Support
AMTECH’s unique Technical Support Service, PremierCare and PremierCare Xtra bring a new dimension to customer service. PremierCare is a Quality Assured service to customers of our software, as all AMTECH software is covered by ISO 9001 TickIT for software development.
PremierCare
Benefits to members include
Technical Support
Get help when you need it, from the largest team of Electrical Software Support Engineers in the industry.
AMTECH's Technical Support staff have a wealth of experience, understand your business and can be contacted by phone during office hours and by email.
Software service packs
Products, legislation and design trends are constantly changing. AMTECH software developers make sure AMTECH software keeps up to date. As a PremierCare member, you will automatically receive our service packs as soon as they are released, free of charge. These keep your AMTECH product databases right up the date - including product deletions as well as additions - so you can be sure that you always have the most current range of approved devices in your design toolbox. You will also receive substantial discounts on major upgrades.
Exclusive access to online technical support
Access to the members only area on AMTECH's website for
- Free downloads including database updates and the latest service packs for the current version of your software.
- Access to FAQ's and valuable technical tips.
- Logging a support request.
Databank
This amazing service automatically backs up the files you want at the intervals you specify. This happens automatically, no need to worry about forgetting to save your valuable data, it is done for you. Your data is stored securely off site, and should the worst happen you can access your data at any time and help recover your business. DATAbank is simple to use and quick and easy to set up offering you and your business complete peace of mind. This service is FREE to all AMTECH PremierCare Members who will receive 250Mb of data back up.
Discounts
PremierCare members can purchase additional AMTECH products and upgrades at discounted rates. These discounts also apply to our training courses. Other special promotional offers are also available to PremierCare members from time to time.
PremierCareXtra
Elevate PremierCare to the next level with PremierCareXtra the ultimate support service. In addition to the features listed above PremierCareXtra members also receive:
- All new version upgrades - when a brand new version of your software is released you will receive this FREE as part of your membership. Your software will never be out of date while you are a PremierCareXtra member you will always have the latest features with nothing more to pay.
- Xtra discounts on additional licences and training courses
- Exclusive PremierCareXtra offers
- Dedicated account manager
- Advanced support services
- Priority on email response
- Exclusive direct email to the AMTECH Technical Support Team
- Priority service on support calls