Terms

 

General

The terms and conditions below relate to sales from our website. These sales are also subject to our General Terms and Conditions of Sale which are available on request or to download here.

Product Pricing

All prices quoted on our site excludes postage and packing charges unless otherwise stated. All prices quoted are subject to VAT depending on the location of the buyer. Should VAT be applicable, it will be at the rate of Irish VAT which is 21.5% or UK rate which is 15%. Please see our terms on VAT below.

Delivery

All orders will be delivered to the customer within 5 to 10 days of the order being received and upon full payment of the goods.

Warranty

All product warranty is in addition to your specific legal rights, all statutory rights remain unaffected.
Unless otherwise stated goods supplied are brand new. The warranty on the goods protects the original owner and is not transferable unless otherwise stated at the time of purchase. It covers all defects in material and manufacture but does not cover damage caused by accident, misuse, modification or damage caused by neglect. Damage caused by failing to follow instructions contained and or supplied with the product is also not covered.
The warranty does not cover the cost for return for testing or the cost of removal and reinstallation.

Orders

All orders received are subject to availability. Xetec Ltd are not obligated to carry any item that has been discontinued by a manufacturer, all items offered are subject to availability. As our suppliers product line changes the product lines offered by Xetec Ltd changes.

Order Procedures

After placing your order you will receive your order confirmation by e-mail and be provided with an order reference number, please print this off for your reference. Permission is granted to electronically copy and to print hard copies of invoices or orders from this web site for the purpose of placing an order with Xetec Ltd.
On receipt of your order, Xetec Ltd will check the order and then advise you by either e-mail or by telephone of any errors, and confirm order delivery. When a product is not in available we will advise you accordingly. If there will be a delay in supply for goods ordered, you have the choice to wait or to cancel the order entirely.
Once Xetec Ltd has your consent and agreement to the order we will dispatch the goods on receipt of payment. Xetec Ltd will not charge for goods not in stock we will only debit your payment card for goods supplied and dispatched for each order placed.
Xetec Ltd will retain a complete and accurate record of your transaction and this is available to you should you loose or require these for your records.
All correspondence regarding you order will be conducted in English.

Payment

For your security we will only deliver to the card holders address as held on record by the card issuer. Where delivery is to an address other than the card holders address we will only ship the goods once payment and settlement has been made in full by credit or debit card. This may result in delays in your order being shipped but it is for your own security.
Goods will only be shipped when credit or debit card approval has been authorised and payment received in full. A delivery delay of 4 to 6 days will apply if the order is to be paid by cheque or money order.
If the goods are shipped with an express delivery company you will be provided with a reference number to allow you to track the goods once the goods have been dispatched.
For normal postage we will confirm postage despatch date by e-mail.

Back Orders

Some items may not be available to ship out of stock at the time of your order. Should this occur the goods will be shipped when they are immediately available. If Xetec Ltd are unable to supply the goods within 30 days you will be informed and you have the right to cancel the order for the goods in question.

Payment Card Fraud

If someone makes a dishonest or fraudulent use of another persons payment card then the person has the right to cancel the payment and the card issuer must refund the money to their account.

Faulty or Defective Goods

Where a product is found or deemed to be faulty upon receipt please contact us immediately for specific returns instructions.
Do not post any goods until we have advised you of the full postal address for returns, in some cases this might be directly to the manufacturer.
Where possible Xetec Ltd would like any goods returned in original packing but this is not essential and please include a copy of your invoice and a written reason for each returned item.
On receipt of the returned goods Xetec Ltd we will inspect and or test the product to attain the cause of the fault or failure. If it is found that the fault or failure is due to a material or manufacture defect we will send you a replacement, free of charge.

C.O.D.

Do not send items back to Xetec Ltd COD as we will not accept any COD items.

Damaged Goods
If an item should arrive damaged as a result of shipment you must contact Xetec Ltd within 7 days from " day after" the date of delivery and we will advise you of the procedures for damaged goods return. Please keep all original packaging and the delivery note.
We will arrange collection and replacement at no cost to the purchaser.

International Orders

We will ship all international orders upon full payment of the goods by a suitable air parcel service or as requested by the purchaser. Please ensure you include your full name, address, city, and postal code and country with your order, and also include your phone, fax and e-mail address.
Please state method of payment i.e. type of credit card we will accept money orders in Euro or Pounds Sterling for the full amount of your order. All goods will be charged in Euro or Pounds Sterling.

Duties

For orders shipped to international destinations customers must consult their local bank, postal service and customs authority to determine exchange rate and duty charges for the goods ordered. All duties and any other additional charges incurred at the time of import for goods supplied, are the responsibility of the customer and are in addition to the cost of goods and shipping charged by Xetec Ltd.

VAT (Value Added Tax)

All Irish customers will be charged VAT at the rate of 21%.  All UK customers will be charged VAT at the rate of 17.5%. 
If a customer is outside Ireland/UK but with the European Union and has a VAT number, the sale will be VAT free. Please indicate this in the checkout section of our store, you will otherwise be charged VAT.
For all sales outside the European Union VAT will not be charged.

NOTICES

Copyright Notice

Copyright in this website is vested in Xetec Limited. This website was set up and is maintained by Xetec Limited to provide computer software and associated products and services. Any reproduction, adaptation or making available to the public or others or use of any part of this website is not permitted and is unauthorised without expressed prior written permission of Xetec Limited. All rights are reserved.

Liability Notice

The information contained in these web pages is, to the best of our knowledge, true and accurate at the time of publication and is solely for information purposes. In no event do we accept liability of any description including liability for negligence for any damages whatsoever resulting from loss of use, data or profits arising out of or in connection with the viewing, use or performance of this website or its contents.